Yes. All Pearlica pieces are crafted from 925 sterling silver, containing 92.5% pure silver blended with strengthening alloys for durability. Every order includes our written guarantee of 925 sterling silver purity. BIS hallmarking certification is currently in progress.

Silver may naturally oxidize when exposed to moisture, perfumes, or air. Our plated finishes delay this significantly. Once the plating thins with regular wear, the silver beneath may begin to tarnish over time. This is natural and not a defect. With proper care and storage in the sealed anti-tarnish pouch, your jewellery will maintain its shine for a long time.

Yes, every order includes confirmation of 925 sterling silver quality along with secure packaging.

You can pay securely online at checkout (UPI, cards, net banking), or choose Cash on Delivery (COD) where available. Prepaid orders are confirmed after successful payment; COD orders are confirmed when placed.

Orders are usually dispatched within 2–3 working days. Delivery timelines vary depending on your location within India.

Yes. Your first exchange within 7 days of delivery is completely free with doorstep pickup. Any further exchange on the same order is charged a flat shipping fee of Rs. 149. Products must be unused, unworn, and in original packaging with tags intact. Please see our Return, exchange, cancellation & refund policy for full details.

For hygiene reasons, individual earrings and studs are not eligible for exchange due to size or design preference. Earrings that form part of a pendant set or jewellery set follow our standard 7-day exchange policy, as the set is exchanged as a complete unit. Damaged, defective, or wrong items are always eligible for replacement — including earrings. Please record an unboxing video and contact us within 48 hours of delivery.

Store your jewellery in a dry place, preferably in an airtight pouch. Avoid contact with water, perfumes, or harsh chemicals.

Currently, Pearlica delivers within India only.

Yes, 925 sterling silver is durable for everyday use. However, removing jewellery before swimming, bathing, or gym activities is recommended.

925 silver is generally skin-friendly and suitable for most people. Those with specific metal sensitivities should review material details before purchase.

The easiest method is to measure the inner diameter of a ring you already wear comfortably, or wrap a thin strip of paper around your finger and measure the length in millimetres. Share that measurement with us on WhatsApp or email and our team will confirm the correct size for you before your order is dispatched.

Currently, resizing is not available for all products. Please review product details before purchasing.

We accept UPI, debit cards, credit cards, and net banking through our secure checkout. Cash on Delivery (COD) is also available on eligible orders up to Rs. 10,000.

Address changes may be possible before dispatch. Please contact us immediately after placing your order.

If you receive a damaged item, please record a clear unboxing video and contact us within 48 hours of delivery.

Yes, gift-ready packaging is available at an additional charge. Please select the gift packaging option on the Checkout Page or contact us for confirmation before placing your order.

Gently polish using a soft, dry cloth. Avoid harsh chemicals or abrasive materials.

Some designs may be restocked depending on availability. Please contact us for restock updates.

You can cancel within 24 hours of placing the order, or any time before it is dispatched. Once shipped, cancellation is not possible — see our Return, exchange, cancellation & refund policy.

Silver jewellery is not recommended for prolonged water exposure. Frequent contact with water may affect shine over time.

Yes, for bulk or corporate gifting inquiries, please contact us directly.

The 925 sterling silver base will last for many years with proper care. Our rose gold and rhodium plated finishes are a thin decorative layer over the silver, and this layer gradually thins with regular wear. This is normal for all plated jewellery and is not a defect. Following our care guide — keeping pieces away from water, perfume, and sweat, and storing them in the sealed pouch — significantly extends the life of the plating.

You can reach us at: contact@pearlica.in, +91 9699518449, Monday – Saturday | 10 AM – 6 PM.

Every Pearlica piece comes with a 15-day manufacturing defect guarantee. If a clasp breaks, a stone comes loose, or the plating was uneven at the time of delivery, contact us within 15 days with your order ID and clear photographs, and we will replace the item at no cost. This covers manufacturing faults only. Natural fading of plating over time with regular use is normal and is not considered a defect.

Yes, gradually — and this is normal for all plated jewellery, not a defect. Plating is a thin decorative layer over the 925 silver base. With regular wear it slowly thins, and high-friction areas such as ring bands and clasps show it first. The silver underneath is never affected. Rhodium plating is harder and lasts longer than rose gold plating. Both last considerably longer if you keep the piece away from water, sweat, perfume, and lotion, and store it in its sealed pouch.

Once your order is dispatched, tracking details are sent to your registered mobile number and email. You can also track your order any time using the "Track your order" link in our website footer. Orders are usually dispatched within 2-3 working days. Delivery then takes 1-3 working days in Tier 1 cities, 3-5 days in Tier 2, and 3-7 days in Tier 3 cities.