At Pearlica, we are committed to ensuring your jewellery is delivered safely and within an efficient timeframe across India. Please review our shipping guidelines below.

Shipping charges & COD

• Orders above Rs. 700 qualify for complimentary shipping across India
• A standard shipping charge of Rs. 199 applies to orders below Rs. 700
• Cash on Delivery (COD) is available on eligible orders. COD is not applicable on orders exceeding Rs. 10,000
• All applicable taxes are included in the product price. There are no hidden charges at checkout

Order processing time

• Orders are typically processed and dispatched within 2–3 working days, excluding Sundays and public holidays
• All orders are dispatched from our Mumbai warehouse

Estimated delivery timelines

Delivery timelines begin after dispatch:

• Tier 1 cities: 1–3 working days
• Tier 2 cities: 3–5 working days
• Tier 3 cities: 3–7 working days

Timelines are estimates and may vary due to location accessibility, weather conditions, courier delays, or peak seasonal demand.

Order tracking

Once dispatched, tracking details are shared via your registered email or mobile number. Each order is shipped to a single delivery address. For multiple addresses, please place separate orders.

Address & delivery responsibility

Customers are responsible for reviewing and confirming accurate delivery details before completing the purchase. Pearlica will not be responsible for delays or non-delivery resulting from incorrect address or contact information.

Parcels that remain undelivered after multiple attempts, or that are refused by the recipient, will be returned to our warehouse (RTO). Re-shipping charges may apply for such orders.

Order verification

For security and fraud prevention, Pearlica may contact customers for order verification before dispatch. If verification is unsuccessful, the order may be delayed or cancelled at our discretion.

International shipping

Currently, Pearlica ships within India only.

Damaged parcel advisory

If your parcel arrives visibly tampered with or damaged, please refuse delivery where possible, or record a clear unboxing video before opening.

Contact us within 48 hours of delivery with the video and photographs. Once verified, you may choose a full replacement dispatched at no cost, or a full refund to your original payment method.

An unboxing video is mandatory for all damage claims. Claims without video proof cannot be processed. Full details are in our Return, exchange, cancellation & refund policy.

Need assistance?

Email: contact@pearlica.in
Phone: +91 9699518449
Hours: Monday to Saturday, 10:00 AM – 6:00 PM