At Pearlica, our promise is honesty. We tell you exactly what your jewellery is made of, how it will behave over time, and how to care for it — so there are no surprises after your purchase. This page explains our plated finishes, our manufacturing defect guarantee, and how to keep your pieces looking their best.

1. Our product range

All Pearlica jewellery is crafted on a 925 sterling silver base (92.5% pure silver). We currently offer two premium plated finishes:

• Rose gold plated 925 sterling silver — a warm, romantic rose-pink gold finish over the silver base
• Rhodium plated 925 sterling silver — a bright white, platinum-like finish over the silver base

Both finishes use quality plating applied over genuine 925 sterling silver. Each product listing states which finish that item has. Please check the product description before purchasing.

2. Understanding plating

Plating is a thin decorative layer of metal, rose gold or rhodium, applied over the 925 silver base. It is the standard method used by jewellery brands worldwide. Knowing how it behaves helps you enjoy your jewellery longer and set the right expectations.

How plating behaves over time

• Plating will gradually fade or thin with regular use. This is normal and expected — it is not a defect and is not covered by any guarantee.
• The silver base underneath is never affected. Only the top decorative layer changes.
• High-friction areas such as inner ring bands, bracelet clasps, and chain links may show wear sooner than other parts.
• Colour may shift subtly as plating thins. Rose gold may take on a slightly cooler tone; rhodium may show the silver beneath.

Rose gold plating vs rhodium plating

• Rhodium is harder and more durable than rose gold plating.
• Rose gold plating is thinner and softer, and may show wear at friction points earlier.
• Both finishes last considerably longer when the care instructions in Section 4 are followed.

What accelerates plating wear

• Exposure to water, sweat, perfume, lotion, hairspray, or cleaning chemicals
• Sleeping, swimming, bathing, or exercising while wearing jewellery
• Storing jewellery loose, without its pouch, where pieces rub and scratch
• Naturally acidic or oily skin
• Applying perfume or lotion after wearing jewellery — always apply first, let it dry, then wear

3. Pearlica 15-day manufacturing defect guarantee

Every Pearlica piece is checked before dispatch. If a genuine manufacturing fault appears within 15 days of delivery, we will replace the item at no cost to you.

What is covered

• A clasp, hook, or fitting that breaks under normal wear
• A stone that comes loose or falls out under normal wear
• Plating that was uneven, patchy, or missing at the time of delivery
• A piece that arrives damaged, bent, or incomplete
• Any item that does not match the product listing

What is not covered

• Natural fading or thinning of plating from regular use. Plating wear over time is normal and expected, not a defect.
• Tarnishing after plating has worn away
• Damage from water, sweat, perfume, lotion, hairspray, or chemicals
• Damage from swimming, bathing, exercising, or sleeping while wearing the piece
• Scratches, dents, bending, or breakage from mishandling, dropping, or improper storage
• Items repaired, resized, or altered by anyone other than Pearlica
• Discolouration caused by individual skin chemistry
• Loss or theft

How to claim

• Contact us at contact@pearlica.in or on WhatsApp within 15 days of delivery
• Share your order ID and clear photographs or a short video showing the issue
• Briefly describe when the issue appeared and how the item was worn and stored
• Our team will assess your claim within 3–5 working days
• If approved, we will replace the item, or issue store credit if a replacement is unavailable

Cash refunds are not issued under this guarantee. Refunds are governed separately by our Return, exchange, cancellation & refund policy. The guarantee period does not restart from the date of a replacement.

4. Care instructions

Daily care

• Wipe gently with a soft, dry cloth after every use
• Put jewellery on last — after perfume, lotion, hairspray, and makeup
• Remove all jewellery before washing hands, bathing, swimming, or any water activity
• Remove jewellery before exercising, cooking, or any activity involving sweat or heat
• Wipe clean after long wear to remove sweat residue

Storage

• Store each piece separately in its sealed anti-tarnish pouch
• Keep in a cool, dry place away from humidity, sunlight, and extreme temperature
• Do not store jewellery in the bathroom or near a window where moisture collects

Cleaning

• Clean gently with a soft dry cloth only — never abrasive materials
• Do not use chemical jewellery cleaners, toothpaste, or baking soda on plated jewellery
• Do not use ultrasonic or steam cleaners — these damage plating

For fuller guidance, see our Jewellery care guide.

5. 925 sterling silver purity

All Pearlica jewellery uses a 925 sterling silver base containing 92.5% pure silver. Every order includes our written confirmation of this purity.

BIS (Bureau of Indian Standards) hallmarking certification is currently in progress. Until certification is complete, no BIS hallmark or licence number appears on our products, packaging, or website. Once certified, all materials will be updated accordingly.

Need assistance?

For any care or defect-related queries, please contact our support team:

Email: contact@pearlica.in
Phone: +91 9699518449
Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Please keep your order ID and clear photographs ready when raising a claim.